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Discussion Starter · #1 ·
On Friday, I was driving my 2007 9-3 on the highway (very light traffic around me, at about 70 mph) when my sunroof exploded. By "exploded", I mean, shattered almost completely, leaving a rather large hole (over a foot wide) in my sunroof (though the outside borders of the glass are still intact). I do not believe there was a rock or an other object that hit the sunroof when it shattered. It just popped. Much of the glass went upward and out of the car, but some pieces fell into my (and my passenger's) lap, head, etc. Has anyone ever heard of this happening before. I saw a post from last year on the 9-5 board that looked like a similar circumstance, and it appears the owner had to make an insurance claim. My initial discussions with the dealer is that this is not covered by warranty. Their basis is that since they've never heard of such an occurrence, it "must have been" a rock or object of some kind. I find that argument silly (a self-fulfulling prophecy so to speak), but that's at least their initial comment on it. I (and my other passenger) am convinced it had nothing to do with an object causing the hole. A hole of this size would have to be caused by a brick, not a pebble (and I most certainly would've noticed a brick). Does anyone have any tips on how I can get this handled by Saab? Do I have any chance at getting this covered by warranty? Also, has anyone had this happen to them before, and perhaps might have a comment on what might have caused it? I'm just somewhat at a loss here, and I'm looking for any advice people could offer. Thanks.
 

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Man, that sucks and while I feel for you I sincerely do not think it will be covered by the car's warranty. Others have written letters to Saab for problems that were closely related to the warranty and either never heard back or were told it was not covered; however, you are free to try. You could also discuss it with the Sales & Service Managers to see if one of them would cover it out of their internal funds but I doubt they would. Put yourself in their position - would you believe the story if you were them? I am not calling you a liar but I would not believe it. Good luck though and maybe someone else will chime in with useful information, which might further help your case.
 

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Discussion Starter · #3 ·
Agree with you, Bob

I completely agree - I probably would not believe me either (although I have read various accounts that are similar to mine, not just in Saabs). However, couldn't this response be applied to any warranty claim? I'm struggling with the fact that there is really no burden of proof at all. It's just ultimately just their call. I find that puzzling. It sounds like I'm learning a valuable lesson - a warranty doesn't mean a darn thing. What matters is the "specialist" who concludes on whether an incident is covered by the warranty. And ultimately, it's a pretty arbitrary thing, and has little to do with the facts surrounding the incident.

I appreciate the response.
 

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A new glass hatch, #12793901 lists for $911. Dealer may be able to see how many of these have ever been sold, but a call to your insurance co sounds more likely to result in any $$.
 

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This can happen with tempered glass. Usually it's related to sudden temperature change, like when a car has been in the shade with the A/C on max and then gets parked in the hot sun.

I actually saw this happen once. It was a hot summer day in Philadelphia and someone parked her station wagon across the street from me. There were kids playing on the sidewalk and this lady goes into the house next door. The whole rear window blew out about a minute after she went in the house. Naturally this lady comes out screaming accusing the kids of throwing a rock at her car, but they did nothing of the sort. These were pretty young kids who wouldn't be prone to spontaneous acts of vandalism anyway. But myself and a few others saw the whole episode and came to their defense.
 

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Is the sunroof tempered glass? If so, it doesn't take much to shatter it...I once destroyed an entire sliding glass door by accidentally drilling into the edge of the glass..in a split second, the entire pane of glass was shattered from one edge to the other, in little peices the largest of which was about half an inch. I couldn't believe how fast the cracks spread and how uniform they were. All that from hitting the edge of the glass with a drill bit!

My brother kicked up a rock with a weed-wacker and also destroyed a tempered glass patio door..same thing, it was a pile of glass in a matter of seconds.

The point here is, if it's tempered glass, all it takes is a small rock to cause it to completely shatter from one end to the other..but the good news is that none of the pieces will be sharp. Which is why tempered glass is used, it's much safer than regular glass.
 

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The poster who mentioned the temperature change is spot on. My boss (Ford Exploder) had the same situation while driving about 70 MPH on the highway and thought someone shot at him! Also on Maxima.org (used to own a max) had the same thing happen to their sunroof. It's gotta be one in a million, but it sure does happen.:eek:
 

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The dealer owes you the courtesy of contacting Saab to see if they can do anything for you. Since the dealer admitted they've never heard of this before, that's also saying they've never asked Saab about this before, either.
 

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I would say the glass was defective if it broke due to the cold/heat variance. For it to do that there would need to be a flaw....or a warning by the manufacturer. Of course the dealer can say it was an impact and you can't prove otherwise because the poi is gone!

Say its defective and use a glass specialist.
 

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If you were driving at the time and arguing defective glass, with the dealer counterarguing impact, then the impact is likely to have come from in front unless it was blue ice or something. As such you could claim there are no big dings on the front of the car / windscreen and also ask how this item was supposed to bounce / skim / travel from in front onto the sunroof glass.
 

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I think the thing to do when going for a warranty claim here is to embellish your story in the right direction.

"I was driving along trying to open the sunroof and the thing kept stopping halfway. I tried clicking the switch back and forth and got it moving. It was making this funny noise, so I gave up and decided to just close it and then it suddenly exploded! Glass flew everywhere. My kids were in the back seat and the glass got in their hair, etc."

If you don't have kids, maybe you were bringing your grandmother home from the hospital.
 
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