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Discussion Starter #1
is there a way you can calculate the actual shipping rate from your location to my location (in Canada) instead of quoting a flat shipping fee which is super high?
 

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Just ship it to a "mailboxes and more "or something like that in NY state, and shuffle off to Buffalo to get the stuff.

I use CBIUSA in Niagara Falls NY great people great service. and a great savings. And you can bring back $700 duty free these days.
 

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Hello,

I am very concerned about this and we are hard at work trying to provide our Canadian customers with a more economical option.

Here is the situation. Right now it costs us an average of $82 to ship an average 8.5 pound package to Canada using FedEx International Economy. While that's a significantly discounted rate over standard rates it was actually costing us money every time a Canadian customer ordered and received free shipping. So we we were forced to make a change. The rates that you pay now are still discounted just not as significantly.

I've been actively pushing on FedEx now for over two months trying to find a solution for this. Our option was to go back to Ground, which was a cheaper up front price, but brokerage wasn't included, which we didn't like, or potentially switch to USPS as a slower cheaper option. I have another meeting with USPS on Tuesday at which point I expect to have a contract with them to ship internationally. I still have two concerns which include: time to delivery and brokerage. Obviously FedEx is expensive but the package gets there in 2-4 days after it leaves CT almost anywhere in the world. The other challenge may be brokerage. I don't want to quote a price of $29 and then have you have to pay $30 on the other end to get the package.

In the past we've done that, and for our long-time customer it would work fine, but for new customers we'd get about 50% of the packages refused, relabel, and returned to us. That becomes a fight when you charge the customer who refused the package, the cost to ship, the cost to return ship, and a restock fee before you returned what was left of their money. Oftentimes there wasn't even enough money in the order to cover the shipping cost.

Thanks,

Matt
eEuroparts.com Owner
2011 Saab 9-5 Turbo4
 

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I'm in the fortunate position to be able to get bits sent to my brother who lives in NJ otherwise I'd have to buy a lot less. The downside is his house sometimes looks like a Saab parts warehouse and whoever is the next person to visit has to take an extra suitcase :lol:

International shipping is prohibitavely expensive and when I did get one item sent, two weeks after it arrived fedex demanded a tax bill (fair enough) and more than the tax in fees. I went nuts at them - you can't deliver an item then two weeks later demand payment when my contract is with the supplier :evil: my argument of not being given the option of refusing and returning the item obviously worked because they waived the admin fee. I wouldn't have returned it because I needed the part and expected a tax bill, but not in the underhand way they did it!
 

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Discussion Starter #5
sounds like you guys are getting ripped off by FedEx

i bout a clutch kit from auto parts express, shipping to canada was $26, +$30 import fee which I was able to pay up front as well. that's very reasonable to me.

originally i wanted to buy the clutch kit from you but the shipping totally killed it.
 

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I was just wondering if you took a look at Purolator USA pricing.

It's a subsidiary of Canada Post and got some stuff shipped from the States recently. Reasonable cost and no duties/brokerage charges.
 

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Atleast with Eeuro you can ship it fed ex, a lot of companys have pigeon holed themselves with UPS which has insane brokerage fees. ;ol;
 

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Why not provide an option whether to ship using FedEx or USPS, and its up to the customer to decide how long to wait for the part.

Using shipping depot in buffalo is not cost-efficient anymore. It takes time to get there, and once the gas is factored in, might as well pay for shipping and brokerage charges.
 

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Ordered a few times since January 2013.

USPS is OK, affordable. Most delays were at the canadian customs, it usually takes 24h to go through. Sometimes I got charged taxes sometimes not. Canada Post charges $9.95 for brokerage.

Items ordered on Thursdays are delivered next Wednesdays in Quebec City.
 

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Got my package in a week as stated. Was not charged duty or customs.

Their customer service is excellent and very fast at responding to your inquires.

;ol;;ol;;ol;
 

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Got my package in a week as stated. Was not charged duty or customs.

Their customer service is excellent and very fast at responding to your inquires.

;ol;;ol;;ol;
Same. After looking at most of the major online saab parts stores. Eeuro seems to have the best upfront costs for shipping across the border. When i can live without going to the stealership i buy from them. Last time it took one week to get the part in stock and then another to get it to my door. Its long...but what can you do?
 
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