I also had to phone in and get them to enter the VIN (I called 1-800-955-9007). She ended up sending me three e-mails with two user names and three passwords... Then I still couldn't log on and the lady gave me a internet support number - 1 866 694 6546 - I haven't felt like calling it yet. I was hoping it would work itself out but it hasn't. I'll probably call on the weekend.
I am still having problems with the owner center.
I just give up on them.