[Jules93Conv]

As some of you may be aware I have been having some problems with my BSR upgrades.



It started with my upgrade to stage 3 causing Severe detonation (so bad that I thought my engine was totaled) They (BSR) were totally un willing to make any adjustments to the software stating that it was my poor fuel and that I should have been aware that there software ONLY works with 98Ron. (Although this was not stated on any of their websites)



After trying to reload my Stage 3 after returning to stock I got the “Read Car” message again which seemed very strange. But I uploaded it to BSR and got a new download a few days later. (BSR/Parts For Saabs offered to make my Stage 1 available for download again as there seemed no way to fix the stage 3. So I assumed this was my stage 1 software). My Car seemed to be running very well with this update.



After a day of driving my CEL came on. The dealer read the code and it was for CAT Failure.

I then contacted BSR/Parts for Saabs and asked then to correct this problem.

First they informed me that they had not made the stage 1 available and I was still using Stage 3???? This was amazing as it now seemed to work fine on my crappy 93Ron. This lead me to believe they messed up on my first Stage 3 update and fixed it after I re uploaded it, although they never mentioned the mistake.



They then asked for pictures of my CAT. I informed them AGAIN as I had done on EVERY SINGLE email I had sent them INCLUDING the very first one when I got my stage 1 that I DID NOT in fact have a CAT on my car as it was removed by my Saab Dealer and My standard ECU adjusted accordingly by them. They have now informed me that the BSR Stage 1 / 3 software will not work without a CAT and they were not prepared to change my Stage 3 to rectify this problem.



Now as I have stated before on these forums my sole reason for going with the BSR PPC system was that it seemed ideal for me living so far away (South Africa) that if I needed an adjustment it would simply mean a download from BSR.



This is NOT the case. I’m sure most other ECU tuners would be happy to make this kind of adjustment to a ECU it would just mean sending them the ECU. But I am amazed by the total lack of customer care from BSR. If only they had informed me that I would need to have my car RE CAT‘ed I might have saved myself some aggravation and expense.



If you are still reading this I thank you and promise the end is near.



I realize PFS and BSR are sponsors on these forums so I do not mean this to be a BSR Bashing post but if only I had some of this information before making my purchase I would have saved myself a lot of $$$.



Now for my Question.



Do any of you think it would be possible for my dealer to upload his CAT Deletion software to my Stage 3 ECU the same way he did to my standard ECU to rectify my CEL? Other wise I will need to chuck my BSR PPC in the bin and pay up AGAIN for a MapTun or SQR ECU.



Thanks for your time





Jules

 

[stromer]

Let me see if I can get this straight. The stock ecu was corrected to run properly without the cat. Then you downloaded the BSR mapping and it messed up with your cat. But they said they make no previsions for running without a cat in the software. So if you have a cat, then get a BSR, nothing change. How come when you have no cat, then get BSR things do change? Do you see what I mean? They must have something in their software that has to do with a cat, otherwise the stock ecu would not have a problem with it due to the original saab dealer reprogramming.

I would definatly ask this question. Its too bad the PPC isn't transferrable (I'm pretty sure its VIN specific) if you decide to go with a different tuned company.

But keep in mind that with the other companies you're buying a whole ecu, so then they would have to make provisions to run without the cat. Most of the ecu tuning is pretty much custom, so they should be able to do this without too much trouble.

 

[john tanner]

Hi Jules i hope you do get this sorted...When i ordered my Bsr satge one i remember reading that any future downloads could be done via your home computer and i had a lead included for this to happen. Aparently you pay them for an upgrade and they download the info into your PC then you download from the PC to the module. If this is the case the problem should be sorted pretty quick...I had the stage one PPC and have never used the higher grade petrol and it has never been a problem so i think they are pi**ing in the wind with that prognosis!!!! Good luck M8

 

[Jules93Conv]

The man from BSR says NO! Where is the man from Delmonte when you need him!

Got a mail back from BSR and they are not interested!



They recommend I dump my new 3" Exhaust and buy the BSR one with a CAT



Great so I spend more money because they are not prepared to make a small change to my software. Even if I get the BSR exhaust (Which I will NOT do purely out of principal) there is no guarantee that I will not have another issue that they will again NOT be prepared to sort out.



So there you have it if you are lucky and you car works fine with the BSR PPC then go for it. It does work. BUT if you are thinking of making changes to your hardware and are not going to be getting it from BSR, don’t think they will make changes to your software to accommodate your hardware or to keep their customers happy.



As with anything do a lot of research and make sure you know exactly what you are planning with your car in the far future because you might get stuck with a similar problem.



So now I need some advice from the caring folks at SC.



I read that it might be possible to remove my second O2 sensor and mount it under the car in the fresh air after blocking the whole in the exhaust thereby giving a “Cleaner” reading than the first sensor and fooling the car into thinking the Cat is doing its job. Could this solve my problem?





Jules

 

[mike saunders]

Jules, I wouldn't recommend this as the altered 02 sensor interaction with Trionic will seriously diminish performance.

I'd add a freeflow cat to the DP and have a bung welded in. That's a significantly cheaper solution than giving any more money to BSR.

(a curious aside: with all the users on the board, one would think that there would be dozens of satisfied BSR users leaping to the company's defense.)

 

[Vector-SS]

Sorry to hear about all your problems Jules. I have stage 1 BSR (software only) on my 9-3ss and it seems to be running perfectly fine..until now. Many on the 9-3SS forum have stage 3. Some are very satisfied with many miles on the clock with it, and some are having their pistons melts, etc (BSR also claims that the fuel used was not good enough). Personally i wont go with stage 3 as im hearing a lot of ongoing problems by BSR, and the sad part is they have the most horrible service i have ever seen and never feel like they are there to help you out!!!

 

[ricot83]

Jules just add a cat to your exhaust, weld a bung in place then put the second o2 sensor there, then sned pictures to them and b like ok now what???

 

[stromer]

Well I would have to agree that unless BSR starts taking the correct measures, it would be hard to come out of this without spending any more money. Putting in your own dp and O2 bung would be easiest. Any exhaust shop can do this. I'm nto sure what this would cost, but probably less than $200?

 

[abdukted1456]

Jules my advice is to get a proper ECU from another tuner! sorry to hear of your problems.

all the tuners run into trouble at some point, none are 100% perfect...so it is how they fix it that you must also consider.