Casa de Cadillac
I, too, have taken my 3 SAABs to Sherman Oaks since 2003. Peter B was at Santa Monica Saab, and when he left I followed him to Sherman Oaks. SAAB Santa Monica went through a major transition when they were sold. I hear they are better now. But, my experience at Sherman Oaks has been outstanding. I bought all 3 of my SAABs from them, so I don't now if that helps. I work in Santa Monica, so I occasionally serviced my 2003 at SAAB Santa Monica. Loaners were always a problem. And, I always had to call to get a status report of my car. No follow-up phone calls. Never at Sherman Oaks. I find the drive over the hill worth it.