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My window was stuck in the up position, when pushing down I could hear it get wedged and stop, maybe a 1/4" movement. When I opened the door up one window guide was broken, the other missing. After putting the new ones on one of them snapped off halfway going up. The tracks that hold the window look like they are not in the right place as the rollers are always at the far end and roll right off (see pictures). What could be causing this and do you guys have any suggestions on how I can realign the track with the arms so they are in the right position? Also, the window is not flush with the crease it should sit in (see picture). Something is definitely not right.
 

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