So the other day I pull into work in my 03 Vector and pull my laptop bag out from under the glove compartment (down in front of passenger seat). I had the flip out cupholder open in the dash and somehow in my haste it caught the edge and it snapped off like a twig. Busted. There was no gluing it back. My car has been off warranty for over 4 months so I called the parts dept at B&B Saab in Santa Clara, CA and they said new cupholder is around $93 and transferred me to service to find out about labor. They looked me up in the system and said they would have Saab pay for everything out of goodwill. I took my car in at lunch and 1 hr later I had a fixed cupholder and a washed car. Amazing. It's service like this that makes me want to stick with Saab in the future.