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  #1  
Old 12th August 2018
packardv8 packardv8 is offline
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Default First, do no harm!

How's this for brilliant software design?

A woman alone, driving her 2011 9-4X, has to make a stop in a sketchy area of town, locks it with the remote fob and completes the errand. Upon return, for reasons yet unknown, the remote does not unlock the door. After several tries with the remote, she uses the manual key to open the door. This sets off the theft alarm.

There she is in a not-so-good location, with the 9-4X now loudly drawing attention from every bystander. Now inside, she hits the fob lock button several times and it now locks and unlocks the doors, but the honking continues, then for some reason the car gives three beeps and goes dark dead. It now will not start with the Start button, even with the fob in the fail-safe in the bottom of the console.

She's now on the phone to her husband and growing more frantic by the second. Finally, a LEO arrives, called by a nearby business grown tired of the honking. The phone is passed to the LEO, who says department policy prevents him from helping, but he can call a tow truck. Husband asks if LEO sees anyone nearby who might own a pair of pliers. He sees a guy in a service truck of some kind. That guy takes the phone, follows the husband's directions to remove the battery ground cable, wait one minute and replace it. The SRX powers up and eventually starts as usual; she gives the Samaritan $20 and drives home. She swears she will never drive the 9-4X again under any circumstances.

So who would design a system with a failure mode which places the owner in harm's way? What should she have done when the fob wouldn't open the door? When the fob wouldn't start the car?

jack vines
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  #2  
Old 12th August 2018
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Joshinator99 Joshinator99 is offline
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Quote:
Originally Posted by packardv8 View Post
How's this for brilliant software design?

A woman alone, driving her 2011 9-4X, has to make a stop in a sketchy area of town, locks it with the remote fob and completes the errand. Upon return, for reasons yet unknown, the remote does not unlock the door. After several tries with the remote, she uses the manual key to open the door. This sets off the theft alarm.

There she is in a not-so-good location, with the 9-4X now loudly drawing attention from every bystander. Now inside, she hits the fob lock button several times and it now locks and unlocks the doors, but the honking continues, then for some reason the car gives three beeps and goes dark dead. It now will not start with the Start button, even with the fob in the fail-safe in the bottom of the console.

She's now on the phone to her husband and growing more frantic by the second. Finally, a LEO arrives, called by a nearby business grown tired of the honking. The phone is passed to the LEO, who says department policy prevents him from helping, but he can call a tow truck. Husband asks if LEO sees anyone nearby who might own a pair of pliers. He sees a guy in a service truck of some kind. That guy takes the phone, follows the husband's directions to remove the battery ground cable, wait one minute and replace it. The SRX powers up and eventually starts as usual; she gives the Samaritan $20 and drives home. She swears she will never drive the 9-4X again under any circumstances.

So who would design a system with a failure mode which places the owner in harm's way? What should she have done when the fob wouldn't open the door? When the fob wouldn't start the car?

jack vines
I know the 9-4X shares some things with the NG 9-5. In the NG 9-5, there is a slot in the center console where you place your key fob if the fob battery is weak or dead. This allows the car to supposedly sense the fob and allow you to start your car anyway (once you’re in the car, of course).

Curious as to why you mention the SRX while telling a 9-4X story..?
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  #3  
Old 13th August 2018
packardv8 packardv8 is offline
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Yes, we've owned this 9-4X since new and are familiar with the work-around for a dead battery remote fob.

Quote:
for some reason the car gives three beeps and goes dark dead. It now will not start with the Start button, even with the fob in the fail-safe in the bottom of the console.
As mentioned in the initial post, once the anti-theft protocol decided to take the car out of service, placing the fob in the bottom indent in the console would not enable start.

jack vines
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  #4  
Old 13th August 2018
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Quote:
Originally Posted by packardv8 View Post
Yes, we've owned this 9-4X since new and are familiar with the work-around for a dead battery remote fob.



As mentioned in the initial post, once the anti-theft protocol decided to take the car out of service, placing the fob in the bottom indent in the console would not enable start.

jack vines
I agree that is a weird scenario. The whole point of a fail-safe seems to be disregarded by the factory logic...?!? Be interested to see if anyone else has seen this.
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  #5  
Old 22nd March 2019
mikeva mikeva is offline
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Sucks, but I think this is a potential problem for any keyless system. Did you try pressing the horn button on the remote to see if that would turn off the panic alarm? Maybe a call to OnStar if you have it.
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Old 24th March 2019
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Thinking about this some more, I wonder if the main car battery was weak and/or the battery terminals corroded. I have seen NG 9-5 (again, many 9-4X similarities) do really weird stuff when the battery power is not up to snuff. But it’s funny that the OP disconnected the battery, connected it again, and the truck took off...
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