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  #1  
Old 29th May 2019
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Default What In Stock Means at eEuroparts

Maybe some of you already know this, but after ordering parts from them for 10 years, I guess i missed this important lesson.

After waiting for a new clutch cable for over a week, I called eEuroparts only to find out that In Stock doesn't really mean that. I was told to click on the Info link on next to the part number on the part number description page. If the Info link says Windsor Ct, they actually have it there, ready to ship. In my case, the closest part was in the Bronx NY and was a week late in shipping to Windsor.

Then, I asked why the confirmation email didn't include that information about not being actually there, and was politely told that that's the way they do business.

So, if anyone orders from them, it seems like the best way is to call first and talk to a real person, and not use an automated ordering system that doesn't seem to have all the information... Ron
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  #2  
Old 29th May 2019
Boxer-Moto Boxer-Moto is offline
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I recently did a head swap and went to eEuroparts website to order parts.

I added the gasket kit I needed...then, figured I'd continue shopping for a bunch of "while I'm at it" parts. When I went to checkout, the shipping on $90 worth of parts was almost $40...because the parts were shipping from three different warehouses. I ended up deleting most of my purchase...only ordering the parts that came from the same warehouse as the gasket kit I needed.

"In stock" simply means that a parts is available from one of their drop-shipment suppliers.

I have a good European parts supplier in town and have figured out that it's usually more economical to order from them...and, I can usually pick up the parts the same day.
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  #3  
Old 29th May 2019
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If I don't need anything quickly, I've been ordering parts from eSaabparts a lot lately. They have Orio ship everything, so it all gets shipped from the same place, and parts always seem to go out the next day, unless they need to come to Sweden, in which case they're clearly labeled that way. Eeuroparts has gotten pretty annoying with their shipping costs and especially what they show as in stock. If they're going to ship from multiple warehouses with multiple charges, they should see how RockAuto does it. I think RockAuto handles those situations as clearly as possible.
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  #4  
Old 29th May 2019
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I ordered a muffler 6 months ago from them, and the order summary said that it would ship from Sweden in around 5 weeks. Knowing that, I didn't mind the wait, but when their order summary said it would ship in 2 days and I would receive it by the 27th,, I expected the information to be correct... Ron
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  #5  
Old 29th May 2019
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Same here as for using esaabparts, especially with free shipping on some of the larger stuff I've been buying. They even sell on ebay and every now and then ebay gives out a 15 to 20 percent coupon to use on anything.

I use to use eeuro but then started price checking and found they could be beat elsewhere. Got sick if having to show proof only to get a credit back with them that could only be used with them instead of a refund if the difference
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  #6  
Old 30th May 2019
jvanabra jvanabra is offline
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I use eeuroparts a fair amount, but - while I sympathize with their plight - their methodologies frequently drive me away. The "in stock/where is it really" dilemma makes the ordering process cumbersome, and their "rack up a bunch of shipping charges so we don't have to have inventory" is annoying. I tried to order $150 worth of parts from them on Sunday, and while everything was "in stock" my order came from five different warehouses with ~$10 shipping from each, and an oddly unmeetable "add $25 to get free shipping."

I ended up ordering from thesaabsite (also dropships from Orio) and RockAuto. Saved $15 on parts, $25 in shipping, and cut three days from the delivery time.

I really want to support eeuro (been a customer for 10+ years, and they kindly sponsored our first Lemons car) but they often make it hard. Frequently surly customer service is also often discouraging.
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  #7  
Old 30th May 2019
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Yea, I'm a me too. They play games with prices. It's not related to supply cost. They bump them up, then down, then up.There's no rhyme or reason. They gouge when there's a shortage.

The free shipping over "whatever" $'s comes and goes with however they are playing pricing i.e. when there's a "Sale" it seems to disappear. They stopped using FEDEX - the most reliable - and insisted UPS was just as good (no). Now they close at 4PM so you can't do late afternoon orders and get them shipped the same day.

Total shipping charges are way too high - and slow - when multiple warehouses are involved. You have to carefully check the warehouse list on every order. You can get everything out of CT but you have to be willing to wait for them to ship it there then to you. If you change anything on your order during the ordering process, all the warehouses reset to their default.

Like Jvan says, customer service can be terrible. They have some good people, but they have some terrible ones too. They played some games on me a couple years ago that I'm still peeved about. I needed to verify a change to an order last Tuesday (their automated change process is really manual) and I had to wait on hold about 15 minutes to speak to them.

Their "customer loyalty" program is nearly useless. Credits expire not "after a year" but "at the end of the calendar year". They are not cumulative in $'s.

I've been a customer since the Dean days 20 years ago when it was the best company to work with by far. Now I only use them if they have some aftermarket parts that others don't carry. I needed to add some Saab stuff to my recent order but they were charging more for the genuine parts than esaab. Even though I had to pay esaab a few more $'s for shipping the stuff on a separate order (vs. adding it to my eeuro order) I did it... I just don't like being overcharged for items.
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  #8  
Old 31st May 2019
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I'm on the same bandwagon. I had been using Eeuroparts exclusively for a long time. Recently when doing price checking they were high on a majority of the items. After clipping a raccoon and needing some front end bits esaabparts had the best prices. I'd rather support a history museum than a race team.
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  #9  
Old 4th June 2019
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'The issue I have with eeuro is that international shipping has to all go via head office, which adds time to orders and makes it complicated.
Having said that - I'm thankful for suppliers like eeuro, pfs, and esaab - because without them I wouldn't have the specialist parts I need at a decent non- extortionary price.
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  #10  
Old 4th June 2019
jvanabra jvanabra is offline
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I am happy they are around, and I certainly still spend a bunch of money there, but I wish they would get their stuff under control. High prices, weird shipping and surly service is a trifecta of customer non-retention. You can do one or two of the three and be very successful, but all three... gah.


You know, rockauto.com is the same. I used to order from them a LOT. Thousands of dollars per year, reliably, and I rarely contacted customer service but always had a pleasant experience when I did. Seemingly overnight "how can we help?" turned into "blame the customer" and after several "We won't take responsibility for our mistake" incidents I cut way, way back.


I would always prefer to support a friendly vendor - pay a premium, endure some pain, whatever. But I'm only willing to work so hard when spending money, and these days I find I'm pretty mercenary. Except with turbo stuff - I always turn to atpturbo first, and they always do me right.
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  #11  
Old 4th June 2019
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eEuro officially suck.
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  #12  
Old 4th June 2019
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Quote:
Originally Posted by jvanabra View Post
You know, rockauto.com is the same....Seemingly overnight "how can we help?" turned into "blame the customer" and after several "We won't take responsibility for our mistake" incidents I cut way, way back.

Absolute agreement on that point. Their customer service is abhorrent now. However, they still do good on pricing, shipping cost and speed, accuracy, and usually selection (but only "usually").

One thing that bugs me about eeuro is that even after I report an issue to them with a specific part - or even worse, an incorrect catalog listing - nothing changes. On that point, Rockauto isn't much better.
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  #13  
Old 4th June 2019
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eeuro are busy on facebook, u tube and racing telling folks how smart they are.

wont last long.

rock auto are decent, but they are at the mercy of the listings from the suppliers. I do find rock autos catalogue is excellent/ I find 20% of parts sent over by parts stores are incorrect. You just gotta check the part first.

buy parts from the dealer supply a VIN that's a good bet you get correct parts. I buy from Maptun and its always correct.

The ball joint pin on 9-5 06 up dame edna cars is larger, and rock auto don't list that variation. pita.
eEuro will also substitute prop parts crap for your oem specified order. I had a tie rod end last 3000 km. Fortunately I had stock OEM to put back on.
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  #14  
Old 6th June 2019
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I don't know what gives with eeuroparts shipping options I selected the cheapest option Tuesday USPS shipping last Thursday and they turn around and postmark it to Fedex and will not arrive until Friday. 10x8x7 inch box.
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Old 7th June 2019
jvanabra jvanabra is offline
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Quote:
Originally Posted by qwikredline View Post
.eEuro will also substitute prop parts crap for your oem specified order. I had a tie rod end last 3000 km. Fortunately I had stock OEM to put back on.
This isn't eeuro per se PPS *is* "OE" on many parts now... PPS is what Orio supplies.
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  #16  
Old 7th June 2019
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Quote:
Originally Posted by uh20 View Post
I don't know what gives with eeuroparts shipping options I selected the cheapest option Tuesday USPS shipping last Thursday and they turn around and postmark it to Fedex and will not arrive until Friday. 10x8x7 inch box.
Did they ship it by FedEx SmartPost? USPS has gotten so expensive lately that I can hardly blame anyone from using SmartPost, as slow as it may be.

Quite a few of us can confirm that PPS parts are OEM now, as the originals become unavailable. If they turn out to be absolute crap, there is some indication that Orio will stop using them. They did that with the passenger's side motor mount. They used a PPS part for a while, and then stopped selling even that. Now they don't supply any mount at all for that position. After my PPS mount failed in just over a year, I saved a search on eBay for the original Saab part number, and finally found a NOS one.
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  #17  
Old 9th June 2019
uh20 uh20 is offline
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Quote:
Originally Posted by Jeremy R. View Post
Did they ship it by FedEx SmartPost? USPS has gotten so expensive lately that I can hardly blame anyone from using SmartPost, as slow as it may be.

Quite a few of us can confirm that PPS parts are OEM now, as the originals become unavailable. If they turn out to be absolute crap, there is some indication that Orio will stop using them. They did that with the passenger's side motor mount. They used a PPS part for a while, and then stopped selling even that. Now they don't supply any mount at all for that position. After my PPS mount failed in just over a year, I saved a search on eBay for the original Saab part number, and finally found a NOS one.
No it was fedex fedex, small box.
Most websites charge $10 shipping for USPS which IMO is still the best option for shipping residential small package with UPS trailing behind with an edge in large or multiple piece shipments. Fedex is almost always 1-2 days slower than UPS despite the discounted price. Not enough residential density.
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  #18  
Old 9th June 2019
jvanabra jvanabra is offline
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Probably not a universal truth, probably regional. Around here, I avoid UPS at all costs. Perpetual delays, missed deadlines, remarkably frequent misdeliveries. I deal with a fair amount of shipping in my work and I buy everything online personally. UPS = last resort. From the shipper's side, the costs on average are identical - plus or minus for specific services and whatever you happen to negotiate with your rep. At my last job we'd switch annually as the sales people would flip flop beating each other prices.
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  #19  
Old 10th June 2019
Minirex4777 Minirex4777 is offline
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I live in ct and go to eeuro in person quite frequently.i can say as a mechanic I don't like many outfits but eeuro has some knowledgeable people who own Saabs and will go way out of their way to get it right .You can't benefit unless you call or go though. I just want to mention that they just instituted in the last year smithing called parts for life. If it says that under the part your buying what it means is anytime that part breaks for the rest of the life of your vehicle they'll replace it for free. I'm not aware of anyone else who does that and since I plan on keeping my Saab until either it dies or I die I like that. I wasn't too thrilled either when I first figured out that in stock really didn't mean much and oddly enough they may have the parts all in Windsor or one place but if you don't actually go through and choose them from that place they can be coming from different places. So sometimes if you look it all allow you to say I want this part from Windsor not from another location if they have it in Windsor or if they have it in another location also.
Once you kind of learn to navigate the site and you understand the little nuances it's pretty straightforward but just know that if something is backordered they don't have a clue as to when it's coming in they usually do know if it's going to come in at some point as opposed to when it's on backorder and they know it's not ever coming in like the back plates for the discs on the 99 to 03 Saab 9-3. They were on backorder and I ordered the fronts in the Rears and they say that if they don't come in inside of I think 90 days they just refund your money but my order lasted about nine months before I finally called and said hey guys can you just me the money. I think a lot of Auto sites can be tricky to navigate until you get used to him online it's easy to make mistakes order the wrong parts. I don't think I've ever gone to a place though where the people have gone so far out of their way to give me answers when I had none coming. I don't give compliments easily either and I don't like a lot of places so for me to say this they're really extra nice and extra helpful. It's always better dealing with a Saab guy been dealing with someone who doesn't know anything about them. Ron R.
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  #20  
Old 10th June 2019
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I cut all the suppliers a little bit of slack. Remember we're dealing with a car that is no longer manufactured and has a finite, dwindling number of vehicles on the road that need to be maintained. Like it or not, Saab owners are never going to be a very profitable demographic. We're not going to have any huge parts suppliers willing to dump a lot of money into inventory, website design and customer service.

I do appreciate the players we have now EEuro, FCP, NeoB, etc. But I've also noticed a decline in EEuro's overall quality of service. The first time I noticed their new shipping selection method was when an urgently needed part did not show up - I checked online and noticed the order was held up waiting for a small part from a different warehouse that was not expected for several weeks.

Maybe using multiple warehouses increases availability and keeps a lid on price - but EEuro's current online ordering process of selecting parts and shipping locations does not work well. I don't want to spend 45 minutes trying to piece my order together so I can get a good price with acceptable shipping. Perhaps allow users to select their default warehouse and when not in stock you can show estimated timing and incremental shipping costs in the part's order page so you can decide before adding to cart. Or anything easier than substituting parts & warehouses like I'm trying to win some horribly annoying video game.

On one hand thanks t the suppliers for their efforts to make parts available for us. On the other, it would be nice to you could invest a bit more in website design and functionality to provide a better customer experience.
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