how is genuine saabs customer service? - SaabCentral Forums
*
Home Saab Pictures Saab Classifieds Saab Dealer Listings Saab Forum Saab Forum


Go Back   SaabCentral Forums > Saab NG900, 1994-1998 and OG9-3, 1999-2002 & '03 Convertible (NG=new gen/OG=old gen) > NG900 & OG9-3 Performance, Mods & Tuning

NG900 & OG9-3 Performance, Mods & Tuning Covers Tuning & Performance modifications for the NG900 (1994 to 1998) & OG9-3 (1999-2002) & '03 Convertible

SaabCentral.com is the premier Saab Forum on the internet. Registered Users do not see the above ads.
Reply
 
Thread Tools Display Modes
  #1  
Old 22nd August 2011
wrecked94's Avatar
wrecked94 wrecked94 is offline
Active Member
 
Join Date: Dec 2006                                                
Location: NH
My Saabs: '92 3 door race car, '99 9-3 HOT
Posts: 108
Default how is genuine saabs customer service?

ordered a clutch kit from gen saab/ taliaferro. got it and the clutch disk is runied. clutch material cracked in spots. it was packed pretty good and the box was intact so i dunno what happened, but it isn't going in my car like this. mildly irritated because im supposed to race the thing this friday, and will have to go buy a stock clutch disk to do so. this is also my daily, so the longer i have to wait the more im walking. i just hope they help me out instead of telling me to get lost.
__________________
-matt
Ford diesel tech.
'92 900 race car. N/A 2.1
'99 9-3 HOT with stuff
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2  
Old 22nd August 2011
96Turbo 96Turbo is offline
Senior Member
 
Join Date: Jan 2005                                                
Location: Minnezona
My Saabs: T5 Turbos
Posts: 211
Default

I'm sure they'll be happy to exchange it with a good one or let you return it. They've got a pretty good reputation among the saab tuning community

It's just too bad you have to deal with the extra down time

GOod luck!
Reply With Quote Quick reply to this message
  #3  
Old 22nd August 2011
grkguy89's Avatar
grkguy89 grkguy89 is offline
Saab Lunatic
 
Join Date: Dec 2007                                                
Location: Williamsburg, VA
My Saabs: 97 900SE, JZW Stage HX35 w/m injection
Posts: 3,078
Garage
Default

i didnt know they had any*
__________________
Christos (VA saab meet pm me?) JZW Tuned Stage 7
http://www.eurocarswmbg.com/

Reply With Quote Quick reply to this message
  #4  
Old 22nd August 2011
wrecked94's Avatar
wrecked94 wrecked94 is offline
Active Member
 
Join Date: Dec 2006                                                
Location: NH
My Saabs: '92 3 door race car, '99 9-3 HOT
Posts: 108
Default

Quote:
Originally Posted by grkguy89 View Post
i didnt know they had any*
that doesn't sound good...

i don't judge a company till they do me wrong personally. sent them an email with pictures, see what happens.
__________________
-matt
Ford diesel tech.
'92 900 race car. N/A 2.1
'99 9-3 HOT with stuff
Reply With Quote Quick reply to this message
  #5  
Old 22nd August 2011
BlakPanThor's Avatar
BlakPanThor BlakPanThor is offline
SaabNut!
 
Join Date: Apr 2010                                                
Location: Toronto ON
My Saabs: 2000 Saab 9-3 (ECU upgrade!)
Posts: 263
Default

I ordered a set of strut mounts... got them and they were pretty banged up. Sent an email with pics of what I received. They gave me the option of replacing them or refund. The only thing that sucked was i got aftermarket instead of the OEMs cause they were back-ordered. GS was easy to deal with. Send 'em an email or call them. I'm sure you'll get it squared away.

Better to call them sooner rather than later
Reply With Quote Quick reply to this message
  #6  
Old 23rd August 2011
BobSaabit BobSaabit is offline
Saabista
 
Join Date: Oct 2009                                                
Location: Matchahusetts
My Saabs: '97 NG900 'vert; '03 OG 9 'vert
Posts: 10,103
Default

Quote:
Originally Posted by grkguy89 View Post
i didnt know they had any*

Worth noting that Nick is a very helpful guy, and that they have some unique/hard-to-find parts.

That said, he must hire relatives... no one would tolerate regular employees who treat customers with that little regard.
Reply With Quote Quick reply to this message
  #7  
Old 23rd August 2011
TheCommissar's Avatar
TheCommissar TheCommissar is offline
Senior Member
 
Join Date: May 2008                                                
Location: Prosperity, SC USA
My Saabs: '01 Black Viggen Vert
Posts: 203
Default

I've traded with them several times over the last few years and never had a problem...they were very helpful when I needed assistance with one of their products. But, I never had an issue like this...good luck.
__________________
'01 Black on Black Viggen Convertible
'98 Volvo V70 T-5 Highly Modified
'03 Tahoe Modified
'92 Pathfinder Modified
Prosperity, SC, USA
Reply With Quote Quick reply to this message
  #8  
Old 23rd August 2011
wrecked94's Avatar
wrecked94 wrecked94 is offline
Active Member
 
Join Date: Dec 2006                                                
Location: NH
My Saabs: '92 3 door race car, '99 9-3 HOT
Posts: 108
Default

sending me a new one zero problems.
__________________
-matt
Ford diesel tech.
'92 900 race car. N/A 2.1
'99 9-3 HOT with stuff
Reply With Quote Quick reply to this message
  #9  
Old 23rd August 2011
SRP SRP is offline
Senior Member
 
Join Date: Jul 2006                                                
Location: NJ - USA
My Saabs: 97 900SET Talladega; 07 9-5 Sedan
Posts: 226
Default

Always call for prompt service.
Reply With Quote Quick reply to this message
  #10  
Old 4th September 2011
RBatsch's Avatar
RBatsch RBatsch is offline
Saab Lunatic
 
Join Date: Sep 2006                                                
Location: Ottawa, ON, CANADA
My Saabs: '02 Viggen Coupe, Nordic stg 4
Posts: 1,163
Default

For me they've always been great...except one time...the last time.

I'd ordered well over $6K in upgrades for my Viggen over the past 3 years and when I ordered some OEM control arms from them (they're website said OEM SAAB) instead they shipped Scan-Tech. When I pointed this out to them they corrected their website and told me to send back the parts and they would refund me everything but a 'restocking fee' and shipping costs. I was very PO as I had emails from Nick and others confirming OEM, so finally they agreed to split the costs.

I haven't ordered from them since...a bit 'gun shy'. Didn't figure I should be out almost $100 for a mistake they made....
Reply With Quote Quick reply to this message
  #11  
Old 4th September 2011
BobSaabit BobSaabit is offline
Saabista
 
Join Date: Oct 2009                                                
Location: Matchahusetts
My Saabs: '97 NG900 'vert; '03 OG 9 'vert
Posts: 10,103
Default

Quote:
Originally Posted by RBatsch View Post
For me they've always been great...except one time...the last time.

I'd ordered well over $6K in upgrades for my Viggen over the past 3 years and when I ordered some OEM control arms from them (they're website said OEM SAAB) instead they shipped Scan-Tech. When I pointed this out to them they corrected their website and told me to send back the parts and they would refund me everything but a 'restocking fee' and shipping costs. I was very PO as I had emails from Nick and others confirming OEM, so finally they agreed to split the costs.

I haven't ordered from them since...a bit 'gun shy'. Didn't figure I should be out almost $100 for a mistake they made....
If you had emails confirming OEM, they should have not only refunded every cent you paid, but paid the shipping back too.
Reply With Quote Quick reply to this message
  #12  
Old 6th September 2011
Meek Meek is offline
SaabNut!
 
Join Date: Dec 2004                                                
Location: North Carolina
My Saabs: .
Posts: 465
Default

I am not very happy with their service or products for that matter..
Fwiw bought probably 2-3k worth of stuff..

They'll read this and I'll get more poorly threaded, poorly fitting parts...
__________________
Meek

94 900SET
96 855R
Reply With Quote Quick reply to this message
  #13  
Old 6th September 2011
mike saunders's Avatar
mike saunders mike saunders is offline
Saabista
 
Join Date: Dec 2003                                                
Location: Boston
My Saabs: Tuned NG900, stock 99 9-5
Posts: 11,140
Default

I've never had a problem with Genuine Saab, either pre- or post-sale, and that includes multiple phone calls and emails about brakes, cams, bushings, interchanges, sway bars, etc....

Shipping hasn't been the speediest, but parts come with detailed instructions and the on-line guides are excellent...
__________________
97 NG900 SE, B234R, GT3071R, (~340 WHP, 400 WTQ)
RIP: 99 9-5 SE, B234R, stock commuting sled
Family's past Saabs: 84 C900T, 86 C900T, 88 C900 8V, 89 9000T, 90 9000 NA, 91 9000T, 97 NG900T (2), 99 9-5 SE (2), 04 9-5 Aero
Reply With Quote Quick reply to this message
  #14  
Old 10th September 2011
Imspace2's Avatar
Imspace2 Imspace2 is offline
Saab Crazy
 
Join Date: Oct 2010                                                
Location: San Diego, CA
My Saabs: 2011 9-5 Turbo4 Premium / 2008 9-3 AERO
Posts: 505
Default

Amazing, just called in the other day to order a few stock parts as well since I choose not to buy from my dealer, Nicks Mom answered and rang me right up. We even chatted about his "new" Turbo X.
Reply With Quote Quick reply to this message
  #15  
Old 12th September 2011
RBatsch's Avatar
RBatsch RBatsch is offline
Saab Lunatic
 
Join Date: Sep 2006                                                
Location: Ottawa, ON, CANADA
My Saabs: '02 Viggen Coupe, Nordic stg 4
Posts: 1,163
Default

Quote:
Originally Posted by Imspace2 View Post
Amazing, just called in the other day to order a few stock parts as well since I choose not to buy from my dealer, Nicks Mom answered and rang me right up. We even chatted about his "new" Turbo X.
I hear a lot of this but have never experienced it. Probably because GS's 800 number only works for the US and not Canada so the clock ticks when you phone and I'm usually 'on hold' for what seems like a very long time while someone fetches Nick (our long distance rates are crazy expensive).

Nick's been very helpful when it came to working out a tune for my car and then later during the transmission failure with suggestions on how to add a Quaife to a new 9.3 tranny and adapting it to my Viggen.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the SaabCentral Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Fantastic customer service kimvette The Lounge 3 13th October 2009 03:28 AM
First Post, Customer Service SAAB9000CS 9-5 Workshop 4 4th May 2008 01:06 PM
Customer service.....? LondonCSE The Lounge 2 2nd February 2007 12:06 PM
Saab Customer Service? TCN The Lounge 26 30th August 2006 04:49 PM
Hoen/Customer Service skye2000 9-3 Sedan, Cabrio ('04+)/Combi & 9-3X Workshop 1 27th September 2005 01:57 PM


All times are GMT -4. The time now is 08:20 AM.



Powered by vBulletin® Copyright ©2000 - 2014, vBulletin Solutions, Inc.

top of page | sitemap | email us



copyright © 2003 - 2011 saabcentral.com, All rights reserved http://www.whiter.co.uk - valid xhtml - valid css
SaabCentral is an independently run website and is not affiliated in any way to Saab Automobile AB.


Garage Plus vBulletin Plugins by Drive Thru Online, Inc.