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  #1  
Old 13th January 2009
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Smile JAJ Hints Saab Moving Back to "State of Independence"

See TS here:

http://www.trollhattansaab.net/archives/2009/01/even-more-jan-ake-jonsson-from-detroit.html#more-12194
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  #2  
Old 13th January 2009
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This is great news!
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  #3  
Old 13th January 2009
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Quote:
Originally Posted by woywitka
This is great news!
It really is. My dad took my mom's car in for a simple repair last week and he was complaining to me about atrocious service, having to sit there for a few hours etc. This was at the new, "improved" location too, which is in the middle of nowhere apparently.

Hopefully the potential disentanglement of Saab from GM will be followed by proper stand-alone dealers, where a Saab owner is not treated quite possibly worse than the average Joe with the Cavalier. Afterall, you can have the best lineup of cars in the world, but that is nothing without service that is becoming of a luxury brand.

I'm keeping my fingers crossed.
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  #4  
Old 13th January 2009
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Quote:
Originally Posted by SAABISTI
I.... where a Saab owner is not treated quite possibly worse than the average Joe with the Cavalier ......
Unless of course that Joe is a Republican plumber .......

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  #5  
Old 13th January 2009
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Quote:
Originally Posted by SAABISTI
Hopefully the potential disentanglement of Saab from GM will be followed by proper stand-alone dealers, where a Saab owner is not treated quite possibly worse than the average Joe with the Cavalier.
Slightly off topic, but were Saabs stand-alone dealerships before GM took over? Or were they part of other dealerships? I was just tot back then
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  #6  
Old 13th January 2009
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Quote:
Originally Posted by Shazam
Slightly off topic, but were Saabs stand-alone dealerships before GM took over? Or were they part of other dealerships? I was just tot back then
To the best of my knowledge, they were stand-alone dealerships. Saab dealers (well, more like GM supercentres) in Canada will not even give the customers courtesy cars, and no shuttle service is offered either! Even Hyundai offers shuttle service. That's absolutely ridiculous. I asked the service manager about this policy, and he said it's GM Canada's fault - they don't allow courtesy cars for Saturn-Saab. He said the funny thing is if you had a Sunfire, I'd be able to give you a courtesy car, but since you're dropping off a Saab I can't.

Short of death, the Saab brand has nowhere to go but up regardless of whose hands it ends up in. I don't think it can get any worse than this.
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  #7  
Old 14th January 2009
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Quote:
Originally Posted by SaabKen
Unless of course that Joe is a Republican plumber .......


Of course, or Joe Sixpack.
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  #8  
Old 15th January 2009
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Quote:
Originally Posted by SaabKen
Unless of course that Joe is a Republican plumber .......

Not to hijack this thread but... I find it funny that people criticize McCain for things like this. He was saddled with a Pres that people hate, an unpopular war, and people leaving the party like rats a sinking ship. Tossing up "hail-mary"s like this is the only shot he had.

But back to the dealership experience... or lack of one. I totally agree that GM has been treating its customers like crap. I mean my folks get treated better when they take their base model camry in to service than I do. If I paid almost 50% more for a smaller car I expect to be at least treated like I'm not driving a used hyundai elantra.
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  #9  
Old 15th January 2009
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the service of Saab is a problem
When I go to my dealer for my annual inspection, no substitute car is given to me

When my sister drives to the inspection with her MINI, another Mini is always available for her

Same procedure for my brother-in-law for his BMW330XD
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  #10  
Old 15th January 2009
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In the 10 years I've been going to my Saab dealer, I've always had a courtesy car, and it's always been a Saab.
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  #11  
Old 15th January 2009
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Quote:
Originally Posted by aeropilot
In the 10 years I've been going to my Saab dealer, I've always had a courtesy car, and it's always been a Saab.
maybe this depends on the country or on the importer ?
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  #12  
Old 15th January 2009
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Originally Posted by fuzzi
maybe this depends on the country or on the importer ?
In the UK, it's depends on each dealer.
Some will, and some just offer Vauxhall Corsa courtesy cars instead.
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  #13  
Old 15th January 2009
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Don't believe what the service rep tells you! It is up to the dealership if they want to have a courtesy car program. GM will reimburse the dealer up to $35-$45/day for warranty work performed on a Saab that is under new car warranty. This does not apply to Certefied pre owned warranty. The dealer's General Manager will decide if having a loaner fleet it is worth it or not. Remember, the dealer is responsible for purchasing and having to eventually sell the loaner fleet, which can be difficult because people expect huge discounts on a previous loaner vehicle. Thats why people are confused as to why some saab dealers have loaners and some do not. Again, this is not a GM decision, it is a Saab dealer decision.
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  #14  
Old 15th January 2009
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Quote:
Originally Posted by cavedudejeff
Not to hijack this thread but... I find it funny that people criticize McCain for things like this.
My comment was of a humorous nature to the "Average Joe with Cavalier" reference. Any direct or indirect inferences to the McCain campaign and the Republican Party were purely incidental and collateral.

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  #15  
Old 16th January 2009
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Quote:
Originally Posted by SAABISTI
in Canada will not even give the customers courtesy cars, and no shuttle service is offered either!
I've been to 3 Toronto area Saab dealers (Midtown, Thornhill and Pickering), If I've asked for a courtesy car or loaner, I've always been given one (worst case scenario a Saturn). If I've needed a ride anywhere (or pick up) I've either taken the dealer shuttle or in the worst case scenario the service advisor or a tech has taken me where I wanted to go. Its never been an issue.
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  #16  
Old 16th January 2009
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Quote:
Originally Posted by driverx2
I've been to 3 Toronto area Saab dealers (Midtown, Thornhill and Pickering), If I've asked for a courtesy car or loaner, I've always been given one (worst case scenario a Saturn). If I've needed a ride anywhere (or pick up) I've either taken the dealer shuttle or in the worst case scenario the service advisor or a tech has taken me where I wanted to go. Its never been an issue.
Well then, I guess the fact there's only one Saab dealer in Vancouver is to blame for the awful customer service there (they were planning to open 2 more locations, but still the same company). Afterall, why bother when there is no competition?
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  #17  
Old 16th January 2009
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I've only been to a Saab dealer once in the 18 years I've had one - for the airbag recall. They were quick and competent. I waited for the car. About an hour. Not bad. But it is pathetic that my indie mechanic provides a courtesy car (usually a Saab, but once a BMW) and offers a choice of autobox or stick, and most dealers won't. It seems like they are deliberately trying to kill the marque sometimes.
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  #18  
Old 17th January 2009
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Quote:
Originally Posted by Saaboheme
I've only been to a Saab dealer once in the 18 years I've had one - for the airbag recall. They were quick and competent. I waited for the car. About an hour. Not bad. But it is pathetic that my indie mechanic provides a courtesy car (usually a Saab, but once a BMW) and offers a choice of autobox or stick, and most dealers won't. It seems like they are deliberately trying to kill the marque sometimes.
We have two Saab indies in Vancouver. One of which whom I haven't gone to in 6 years once loaned me his own black '88 SPG so I could get to work on time. I was flabbergasted when he offered it to me (he goofed with my reservation for the actual loaner car, a gutless C900 NA automatic) and his response was: "Oh it's only a heap of metal and glass". Thing is he looks like a deadringer for a certain very famous fawlty British actor/comedian but acts totally deadpan in his mannerism.

Saabisti knows exactly what I'm talking about, don't ya ?
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