What gives at e-Europarts.com? - SaabCentral Forums
*
Home Saab Pictures Saab Classifieds Saab Dealer Listings Saab Forum Saab Forum


Go Back   SaabCentral Forums > Saab Cafe > The Lounge

The Lounge For general discussions

SaabCentral.com is the premier Saab Forum on the internet. Registered Users do not see the above ads.
Reply
 
Thread Tools Display Modes
  #1  
Old 2nd September 2008
Willy Wonka's Avatar
Willy Wonka Willy Wonka is offline
Saab Lunatic
 
Join Date: Nov 2003                                                
Location: N.E.U.S.
My Saabs: 5 Red C900T16 Verts
Posts: 3,391
Default What gives at e-Europarts.com?

I ordered 2 gaskets for a c900-T16 water pump about 11 days ago.
Still nothing has arrived. I'd like to fix the car, but have to wait till they arrive.
eEU parts were quick enough to bill the card. Is this their normal way of doing business?
I keep trying to reach them by phone and get their on holiday recording, or after hours the after hours try back message.

They are about 1.5 hours away. I may have to resort to a road trip to Putnam conn. for a meeting of the minds.
Anybody have any idea of whats up with them?
__________________
"A fax is a little animal that eats chickens. Half of them are male and the other half email" Bullwinkle Moose!

Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2  
Old 2nd September 2008
MacNoob's Avatar
MacNoob MacNoob is offline
Saab Lunatic
 
Join Date: Sep 2006                                                
Location: chilly La Salle, MB.
My Saabs: 01 9-5 Wagon (RIP); 05 9-5 Aero (gone)
Posts: 4,991
Default

They've always been great. This is labour day long weekend so for sure they'll have been closed. I find email works better than phone - did you email as well?
Reply With Quote Quick reply to this message
  #3  
Old 2nd September 2008
Stephen Z
Guest
 
Posts: n/a
Default eEuroparts

i dont know .....but i do know they just did thier website over , and it wont work from my Blackberry
Reply With Quote Quick reply to this message
  #4  
Old 2nd September 2008
Willy Wonka's Avatar
Willy Wonka Willy Wonka is offline
Saab Lunatic
 
Join Date: Nov 2003                                                
Location: N.E.U.S.
My Saabs: 5 Red C900T16 Verts
Posts: 3,391
Default

Quote:
Originally Posted by MacNoob
They've always been great. This is labour day long weekend so for sure they'll have been closed. I find email works better than phone - did you email as well?
Maybe they're taking today off too, could be. I did try the webb form from their site. I did try prior to this weekend I was put on hold, for very long.
__________________
"A fax is a little animal that eats chickens. Half of them are male and the other half email" Bullwinkle Moose!

Reply With Quote Quick reply to this message
  #5  
Old 2nd September 2008
Mr. HONDA's Avatar
Mr. HONDA Mr. HONDA is offline
Junior Member
 
Join Date: Jan 2006                                                
Location: japan
My Saabs: 98 accord
Posts: 26
Default

Sounds like you got yours, Wonka.
A place with a superb record and yet they choose you to screw.
Ha.
I'm just glad it didn't happen to me.
But then I know better. I wouldn't put it past you to go there and make a scene.
Call your card, stop the charges, call the better business bureau of Conn. call the state attorney general.
Go a head put them out of business for 2 water pump gaskets.
You got you head screwed on right.
You should have gone to a local parts store and gotten gasket material and cut your own. You place it on the pump and gently tap with a ballpeen to get the etching of the shape. Simple.
Since you're still waiting, do it and screw eEU parts.
Reply With Quote Quick reply to this message
  #6  
Old 3rd September 2008
JonV JonV is offline
Saabista
 
Join Date: Mar 2004                                                
Location: Richmond, VA
My Saabs: 03 SE 5 Spd
Posts: 12,506
Default

I've always had A plus results going back to my 900's....could be the Holiday Weekend/backlog....try a polite phone call.

Secondly, who is this Mr Honda guy...go suck up some rice jerk.
Reply With Quote Quick reply to this message
  #7  
Old 3rd September 2008
Cuba's Avatar
Cuba Cuba is offline
Super Moderator EMERITUS
 
Join Date: Aug 2003                                                
Location: Nelson, New Zealand
My Saabs: 1995 9000 Aero.
Posts: 8,757
Default

Hey you've been a bit of a dark horse lately Mr Willy Wonka. How's that boat going old soldier? I miss your prose like ramblings.
__________________
Remember to vote.
Reply With Quote Quick reply to this message
  #8  
Old 3rd September 2008
99Saabnut's Avatar
99Saabnut 99Saabnut is offline
Saab Lunatic
 
Join Date: Jan 2004                                                
Location: Southern MD
My Saabs: Currently Saabless
Posts: 2,022
Default

I have always gotten every order from them the day after I place it unless it was a weekend; sorry it didn't work for you.

give them a call; they are really good about fixing problems when they occur.
__________________
-Jason
2012 VW Golf TDI
2002 9 HOT Convertible... She will be missed
Dub Korps
Reply With Quote Quick reply to this message
  #9  
Old 3rd September 2008
valbowski1980's Avatar
valbowski1980 valbowski1980 is offline
Saab on the Brain!
 
Join Date: Jun 2003                                                
Location: Chicago IL
My Saabs: None now
Posts: 5,774
Garage
Default

The only issue that I had with them was a busing puller that went B.O for 3 days with out them telling me. Other than that they've been great.
__________________
There is a "replacement for displacement".... It's called "forced induction".
Reply With Quote Quick reply to this message
  #10  
Old 3rd September 2008
Willy Wonka's Avatar
Willy Wonka Willy Wonka is offline
Saab Lunatic
 
Join Date: Nov 2003                                                
Location: N.E.U.S.
My Saabs: 5 Red C900T16 Verts
Posts: 3,391
Default

Quote:
Originally Posted by cuba
Hey you've been a bit of a dark horse lately Mr Willy Wonka. How's that boat going old soldier? I miss your prose like ramblings.
Good to hear from you too.
She's still floating.
Those DKW pics you had were really reminiscent of mine. I still remember them. Perhaps that's why I "cling" to my Saabs and the like. Nuff said?
Sort of dropped off since Wolfie and the like did.
I trust all is well, on the other side of the planet. Family, cars, weather?
__________________
"A fax is a little animal that eats chickens. Half of them are male and the other half email" Bullwinkle Moose!

Reply With Quote Quick reply to this message
  #11  
Old 3rd September 2008
dasander dasander is offline
Saab Crazy
 
Join Date: Oct 2007                                                
Location: Richmond, VT
My Saabs: 1987 Saab 900 Turbo 3dr
Posts: 767
Default

I suspect you are having a problem with a shipper, not them. There customer service has proven to be A-1 top notch, with many opportunities for them to fail over the years. They are even good about warrenty claims and returns (I accidently orderd parts I forgot I already had once...) I cannot beat their prices or service, anywhere.
Reply With Quote Quick reply to this message
  #12  
Old 3rd September 2008
JonV JonV is offline
Saabista
 
Join Date: Mar 2004                                                
Location: Richmond, VA
My Saabs: 03 SE 5 Spd
Posts: 12,506
Default

I'll second that, once ordered two shocks on a monday, the Wed. delivery was one shock short....a Fedex Thing.
Reply With Quote Quick reply to this message
  #13  
Old 3rd September 2008
Willy Wonka's Avatar
Willy Wonka Willy Wonka is offline
Saab Lunatic
 
Join Date: Nov 2003                                                
Location: N.E.U.S.
My Saabs: 5 Red C900T16 Verts
Posts: 3,391
Default

So I got through to them today."We had an issue with the phone System. It was kicking everybody out yesterday" Ok it would have been plausible if it weren't for the 5 min of hold time.

So the issue is two fold. 1) FedEx has "lost it" - even though the only trace of it was the info which was sent to fedex- So the package itself was not even picked up (8/22/08)

2) The laxness of the shipping dept. in not checking on the status of orders sent. FedEx provides automated delivery status summaries, which they didn't avail them selves to.

So they were cordial and prompt, but lax.
I don't want to be too harsh, Mr. Honda will ream me, lmfao.
Oh yeah, they are shipping "another" set out today.
__________________
"A fax is a little animal that eats chickens. Half of them are male and the other half email" Bullwinkle Moose!

Reply With Quote Quick reply to this message
  #14  
Old 3rd September 2008
wrestrepo's Avatar
wrestrepo wrestrepo is offline
Saab Lunatic
 
Join Date: May 2008                                                
Location: USA
My Saabs: 2003 9-5 Aero
Posts: 3,486
Default

You may be the only person with a negative experience there. I have gotten my stuff superfast. The stuff could have been lost in the mail. Also, the wait time, you could be put on hold and they are not able to retrieve your call, that could have been happening with the phone.
Reply With Quote Quick reply to this message
  #15  
Old 3rd September 2008
JonV JonV is offline
Saabista
 
Join Date: Mar 2004                                                
Location: Richmond, VA
My Saabs: 03 SE 5 Spd
Posts: 12,506
Default

I too have had several transactions and my only Problem was Fedex losing a carton, the replacement was shipped overnight at Eeuroparts expense.

I'd much prefer UPS shipping.
Reply With Quote Quick reply to this message
  #16  
Old 3rd September 2008
99Saabnut's Avatar
99Saabnut 99Saabnut is offline
Saab Lunatic
 
Join Date: Jan 2004                                                
Location: Southern MD
My Saabs: Currently Saabless
Posts: 2,022
Default

Quote:
Originally Posted by Willy Wonka
So I got through to them today."We had an issue with the phone System. It was kicking everybody out yesterday" Ok it would have been plausible if it weren't for the 5 min of hold time.
Actually that is quite plausible; since modern phone systems are often more computer than telephone anyway

Quote:
2) The laxness of the shipping dept. in not checking on the status of orders sent. FedEx provides automated delivery status summaries, which they didn't avail them selves to.
I would not even expect a company I order from to do this for me. they could have 200-300 orders they processed or shipped in that one day; while I have only the one. If I check the status and see an issue, then as long as the company is good about it when I call I consider the business well handled.

Not trying to say you are right or wrong; just my take on it is all
__________________
-Jason
2012 VW Golf TDI
2002 9 HOT Convertible... She will be missed
Dub Korps
Reply With Quote Quick reply to this message
  #17  
Old 3rd September 2008
dasander dasander is offline
Saab Crazy
 
Join Date: Oct 2007                                                
Location: Richmond, VT
My Saabs: 1987 Saab 900 Turbo 3dr
Posts: 767
Default

FedEx is not the old Federal Express we all used to know and love. FedEx ground is what used to be Roadway, Roadway Express, Roadway packaging systems and Roadway Freight. Fedex Ground absolutly sucks. I have had numerous packages disappear, and numerous more delivered at my neighbors house, or only delivered after I have done a trace and found it was sitting on a truck for over a week. Last spring I found a package in a ditch near my house. Aparently, the driver chucked it out the window of the truck near my driveway and I never found it in all the snow. I live less than five miles from the wharehouse, yet they will not deliver to my town until they have enough packages to justify the trip. I have not had much more luck with the local post office either.

UPS on the otherhand has been giving me outstanding service for years. Unbeleavable service. They have gone out of there way to get my packages to me as quickly as possable, and I have never had any problem with them what so ever. One time last winter the truck got stuck in the snow about a mile from my house. The driver walked the package to my door, through the snow.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the SaabCentral Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:22 PM.



Powered by vBulletin® Copyright ©2000 - 2014, vBulletin Solutions, Inc.

top of page | sitemap | email us



copyright © 2003 - 2011 saabcentral.com, All rights reserved http://www.whiter.co.uk - valid xhtml - valid css
SaabCentral is an independently run website and is not affiliated in any way to Saab Automobile AB.


Garage Plus vBulletin Plugins by Drive Thru Online, Inc.